Thursday, 24 December 2009

Merry Christmas and Happy New to all

From all of us at Vcomm UK Ltd, we would like to take this opportunity to thank you for all you support through 2009 and wish you all a very Merry Christmas and a very prosperous 2010.

Thank you
Vcomm UK Ltd

Tuesday, 22 December 2009

IP-Centrex Reference Case

Global Communications Management (GCM) is a Swedish Service Provider offering hosted VoIP solutions for businesses. GCM initially used an IP-PBX from Avaya and a failover pair of SIParator® 60, with protection offered by a SonicWALL. This setup is now in the process of being replaced by a platform consisting of three Avaya CMs and a failover pair of Ingate Firewall® 2950s, also providing full protection of the network.
A fiber connection is employed for the subsequent routing of the calls to the carrier Phonera to further reach the PSTN network.

Customers range from 3 to 100 extensions each, with an average of around 10 extensions.
As the Avaya IP-PBX systems use the standard Internet protocol SIP (Session Initiation Protocol), GCM could use cost-effective general Internet to convey its service to the customers and moreover let them choose between a wide variety of different phones. Presently terminals of three different kinds are mainly being used:
• SIP telephones from Avaya
• Portable dect-phones from Kirk and Polycom
• Mobile extensions (supplied by Tele2)

But how was this stage of mature functionality reached?

The Challenge:
The obstacle when deploying this solution was a technical issue - the firewalls. GCM and its customers were using traditional firewalls or simple NAT-routers that do not support IP-based telephony. Problems like one-way media and poor quality inevitably occur.

This is a common problem. Traditional firewalls see SIP traffic as “unknown” and, in an effort to protect the network, block IP telephony calls. In addition, NAT devices create private IP addresses, hidden from the outside, which makes it hard to reach the intended caller who has a private IP address.

To circumvent this obstacle GCM initially leased private lines or set up VPN tunnels to its customers.
“It was an expensive solution, but the only way we could solve it” says Niklas Berg, Technical Director at GCM, and continues: “almost every installation became very time consuming and setting up VPN or leased lines is not our core business.”

The Solution:
The Ingate SIP proxy technology, present in the Ingate Firewall and SIParator, makes it possible to traverse NATs and firewalls in full security.
“We had heard about the SIParator from Ingate and when we contacted Ingate they let us try one, installed with the SonicWALL. It immediately solved all the firewall issues and everything worked just as we wanted it to do”, said Niklas.

Moreover a similar issue at the NAT routers of the customers also appeared. The integrated Remote SIP Connectivity function of the Ingate provides Far-End NAT Traversal, FENT, actively enabling SIP traversal of these obstacles as soon as a SIP client has registered on the inside.

This usually works well, but today GCM has standardised its procedures and provides all new customers with IX78 firewalls, also equipped with the Ingate SIP proxy technology. These performing systems, besides offering security and SIP traversal, assure a good voice quality by using QoS to prioritise VoIP. The IX78s can all be managed remotely and have enabled GCM to widen its product offering to include IP security.

A few customers insisted upon maintaining their existing firewalls, and of course they could do so – after having installed an Ingate SIParator as well!

“It was a great relief to know that we had actually solved the biggest hurdle and we had alternatives to choose between”, said Niklas Berg. To make it possible for the customers to successfully use the GCM service on his regular Internet access also rendered VoIP product particularly cost-efficient and attractive.

Reduce costs for GCM
When having the SIParator in place, a natural step for GCM was to connect its IP-PBX over the Internet to a SIP trunking service provider and let him handle the connection to the PSTN. Instead of paying for a number of PRIs, each with high fixed cost, GCM now only needs one SIP trunk connection. The number of channels can be varied quickly and easily – another way to reduce costs. In a traditional PRI solution, a capacity of 30 (or in some cases 15) channels had to be acquired at a time.

Redundancy and stability
GCM has chosen a failover solution with two Ingates installed together. If one suffers a failure, the other one automatically takes over the operation, thus providing stability and redundancy.
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“We don’t have to spend time creating pinholes in the customers’ firewalls or set up VPN tunnels. Now we have an environment that allows us to focus on our core business – to sell telephony services” concludes Niklas Berg.

Thursday, 17 December 2009

Unified Communications – Now is the time!

The industry has been talking about Unified Communications (UC) for years, but all stakeholders find it hard to pinpoint if it’s actually there. We believe the time is now! Due to the current business landscape changing the mantra of CIOs today is about two important imperatives: convergence and collaboration. And, it’s UC that glues it all together. Since UC is more a process than a change on day ‘One’, we see organisations transition to UC in incremental, prioritised steps.

Why? Because organisations want to fully leverage its benefits - reduce costs, maintain efficient use of infrastructure resources, protect their IT investments and they want open standards in a mixed environment. We believe the platform-agnostic approach is important because various platforms need to work together in mixed environments to give organisations the utmost flexibility, and end users need a seamless UC experience where they can use any communication tool, anytime. The true value to UC however comes from the actual user experience – the human interface and solutions given to work teams for interacting in real time to enable productivity and efficiency. This is where Polycom and you as our partner must join forces and empower UC in large Enterprises and SMBs, in innovative industries and more traditional businesses. Now is the time, so let’s grab the opportunity!

Friday, 11 December 2009

Polycom's VVX1500 Best VoIP Hardware 2009

December 10, 2009

The success stories of the VoIP industry were announced in Parliament today at the 2nd annual ITSPA Awards. The ceremony was attended by over a hundred people including parliamentarians, civil servants and industry representatives.

It took place in the Strangers Dining Room of the House of Commons and was hosted by Andrew Miller MP.

The awards were presented in five categories, representing different areas of the VoIP and Unified Communications industry.

The Award Winners were:
Best Consumer VoIP – Vonage V-Plan 4i
Best Business ITSP (SMEs) – iNet Telecoms (Voipfone)
Best Business ITSP (Large Enterprise) – ntl:Telewest
Best VoIP Hardware – Polycom VVX (TM)1500
Most Innovative VoIP Product – BT IP Exchange

Those Highly Commended were:
Best Business ITSP category (SMEs) - Telappliant
Best Business ITSP (Large Enterprise) – Ipitomi Ltd & Voicenet Solutions
Best VoIP Hardware – Nortel: (CS 2000)
Most Innovative VoIP Product – Snom 870

This year, technical testing by Epitiro was introduced for two of the categories - Best Consumer VoIP and Best Business ITSP (SME). Entrants for all categories also had to complete written entry forms that were independently reviewed by the ITSPA Awards judges.

Eli Katz, ITSPA Chairman, said, “I would like to congratulate the 2009 ITSPA Awards winners and finalists. It has been excellent to follow on from the inaugural awards last year with an equally competitive nomination process in 2009. Despite the tough economic conditions, residential and business customers are increasingly becoming more aware of the opportunities that VoIP can offer including cost, flexibility and new multi-media services. The testing regime again showed that VoIP can rival the PSTN for voice quality and reliability”.

Tuesday, 8 December 2009

VVX 1500/SoundPoint IP/SoundStation IP Software Release SIP 3.2.2 is now available

The SIP 3.2.2 release for the SoundPoint IP, SoundStation IP and Polycom VVX 1500 products is now available from the Polycom public support sites.

This release includes significant new functionality for the VVX 1500 product and is a patch release to address a few field issues for the SoundPoint IP and SoundStation IP products.

Notable enhancements are:

1. VVX 1500: Support for Video calls utilizing H.323 signaling.

2. VVX 1500: Support for a full browser based on the popular Webkit browser.

3. VVX1500: Support for ‘video fast update’. This will allow VVX 1500 inter- operability with several call server partners, including the popular Asterisk implementation.

4. Support for DTMF via SIP INFO signaling on all products.

More details are available in the release notes.

Also released at this time are BootROM 4.1.4 and BootROM 4.2.1. These are primarily associated with the VVX 1500 enhancements, but also serve as patch release for the other products. See Release Notes for more details.

IMPORTANT NOTES:

The change in Operating system on the VVX 1500 has several implications.

1. VVX 1500 customers upgrading to SIP 3.2.2 need to follow a procedure that is more complicated than usual. This procedure is documented in technical Bulletin 53522

2. For this and future VVX 1500 releases there is a very tight inter-dependency between the BootROM and SIP code and hence they are(and will be) released as a single package.

And finally, for those of you wondering why the software is called SIP 3.2.2 yet also supports H.323 signaling …. We are planning a name change in the first half of 2010, in which we plan to call the software “Polycom UC Software Release X.Y.Z.” Stay tuned …

Cisco steps closer to acquisition of Tandberg with 89 per cent of shareholders won over

4 December, 2009 - 11:06

Cisco has won 89 per cent of Tandberg's shareholders and plans to proceed with the acquisition. A voluntary public cash offer to acquire all outstanding shares in Tandberg ended at 5:30 pm CET on December 3, 2009, giving Cisco control approximately 89 per cent of the outstanding shares in Tandberg.

The received acceptances represent a lower acceptance ratio than the 90 percent condition to the offer set out in Section 1.7 in the offer document dated October 7, 2009. However, Cisco has decided to waive this 90 per cent condition.

There may be adjustments to the preliminary result due to possible corrections and changes following registration with the Verdipapirsentralen (VPS). The final result will be published as soon as it is available.

Cisco intends to complete the voluntary public cash offer subject to the satisfaction or waiver of the remaining conditions to the offer as set forth in the offer document, Section 1.7, as soon as possible. Assuming completion of the offer, Cisco will in relation to the remaining shares in TANDBERG proceed as required under chapter 6 of the Norwegian Securities Trading Act.

Cisco received a Request for Additional Information from the United States Department of Justice (DOJ) with respect to its proposed acquisition of TANDBERG. The request for information from the DOJ, often referred to as a 'second request', is part of the regulatory process under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 (HSR Act).

Cisco intends to respond expeditiously to this request and continue to work cooperatively with the DOJ in connection with its review. On October 1, 2009, Cisco announced a voluntary cash tender offer to acquire all the outstanding shares of Tandberg. Cisco continues to expect the transaction will close during the first half of calendar year 2010.

New UK VP at Polycom

Polycom has announced the appointment of Aaron Payne as Area Sales VP for the UK & Ireland. Payne will be responsible for leading and setting strategic direction for Polycom’s direct and channel sales teams, and driving incremental revenue to achieve the company’s overall growth targets in the region.

With more than 26 years technology sales, management and senior executive experience in the communications industry, Payne brings a wealth of extensive, in-depth commercial knowledge as well as a proven track record in leading sales teams in fast growing technology companies. Prior to joining Polycom, Payne was the Director of Global Sales at Obsidian Wireless, driving sales of fixed to mobile converged (FMC) solutions. He also held senior management positions at a number of leading technology companies including Touch Telecom, Avaya and Siemens.

Aaron Payne commented, “I am excited to be joining an innovative and thriving company like Polycom. My goal is to lead the team towards greater success. I will be dedicated to understanding the business and the team, in order to identify the market opportunities and revamp the existing channel and sales strategy.”

“We are truly delighted to have Aaron Payne on board. His remarkable industry experience and outstanding leadership skills will be instrumental in heading our business in the UK and Ireland within the EMEA region,” said Steve Leyland, General Manager EMEA at Polycom. “The video conferencing industry has weathered the economic storm reasonably well and is better positioned than many other industries. It is vital for Polycom to seize the market opportunities and grow our market share. We are confident that Payne will continue to steer Polycom full speed ahead in the right direction.”

Monday, 7 December 2009

Unified Collaboration

Contemporary business realities such as globalization and worldwide competition are driving the need for quantum leaps in productivity and efficiency that make the most of operating expenses and maximize returns on investment. These leaps in productivity and efficiency need to be paired with top line growth that is fuelled by delivering differentiated and innovative products and services—growth that is sustainable over time. Business tactics that drive costs down such as off-shoring, models that embrace more strategic partnering ,and organizations that reflect current business and lifestyle realities such as remote working have all added distance into the workplace. Obviously, distance can hinder people from meeting together easily and effectively to discuss, make decisions or agree action plans. Furthermore, business information must be readily available in companies and can be a strategic competitive tool if used to make collaborative decisions quickly at all levels within an organization.

Polycom is removing the problem of distance in the workplace and providing our users with the opportunity to use information to create competitive advantage by delivering a meeting experience that is as close to actually being there in a face-to-face meeting as any solution delivered by any company before. With our ground breaking, standards-based on-demand collaboration and Polycom® UltimateHD™ solutions that uniquely combine voice, video, and content , Polycom empowers your teams to meet and make decisions more quickly, sharing information that can be acted on immediately . Why? Because distance barriers are removed throughout the organization no matter where your people are located and no matter what capabilities their working environment permits.

The ease of use and ease in deploying Polycom technology also remove barriers to collaboration adoption that have existed in the past. In addition,m Polycom makes it safe and easy for IT groups to deploy collaboration solutions for competitive advantage by leveraging existing infrastructures from companies such as Microsoft, Avaya, Alcatel, IBM, and Cisco in the enterprise and Sylantro and Broadsoft in the service provider environment.

Organizations that need to execute competitive strategies now should consider Polycom's unified collaboration solutions. Only Polycom has on-demand and truly immersive telepresence solutions that enable the best possible meeting experience. Polycom's solutions can be mission critical in achieving competitive differentiation because rapid collaborative decision making makes our customers more agile, faster supply chain communications make our customers more efficient. Polycom's innovative ways of empowering team and customer interaction can help you close deals, increase sales, and become more effective in how you do business every day.

Wednesday, 2 December 2009

Polycom Winning Awards

Congratulations to VVX 1500!!!

German tier 1 publication Funkschau awarded Polycom VVX 1500 the readers’ choice award for 2009 product of the year for conferencing systems. Readers had a say in Funkschau‘s yearly product votings and around 25% were convinced that VVX 1500 is the most innovative conferencing product which deserves to be the no. 1 conferencing product of the year. The next edition of Funkschau will feature a multipage article on all 2009 winners, in the meantime, look at who the VVX1500 won against!!

“We are very proud that Funkschau’s readers have chosen Polycom VVX 1500 as the product of the year between all conferencing systems,” said Kay Ohse, areas sales VP for Central and Eastern Europe at Polycom. “This is another proof that our innovative solutions gain traction in the market.”

Polycom Appoints Ian Holloway To Grow EMEA Sales Market

LONDON/SLOUGH, UK - 18 Nov 2009 : Ian Holloway Polycom, Inc. [Nasdaq: PLCM], the global leader in telepresence, video and voice communications solutions, has announced the appointment of Ian Holloway as Vice President sales for Europe, Middle East & Africa (EMEA). Holloway will be responsible for creating and executing the sales strategies and plans that will drive revenue and market share growth to a leadership position. He will work with the sales management team to ensure the organisation drives Polycom's voice, video, telepresence and service offerings into the market.

Holloway has 26 years industry experience. Before joining Polycom in February 2008 as VP Global Accounts EMEA, he held various leadership positions in Avaya over a ten year period. His final position with Avaya saw him lead the global outsource sales team winning major deals with ABN AMRO, Deutsche Bank & Manulife. Prior to Avaya, Holloway spent seven years with Siemens PN and nine years with TR, Mercury and Cable & Wireless.

"Ian has been responsible for growing some of our biggest accounts such as News Corporation, Novartis, EADS, BAE and this new role will see him capitalise on this experience and drive our success in EMEA,” said Steve Leyland, General Manager EMEA at Polycom. “The video and voice market has never been stronger and I'm confident that with Ian leading our sales teams we will be able to significantly grow our market share away from that of our competitors."

"Our industry continues to be an exciting place to be and I'm very much looking forward to leading the sales business forward in EMEA," said Holloway. "We are building a high-touch sales team to ensure our customers, channels, service providers and system integrators get the best possible access to Polycom and to help us collectively execute more efficiently."

Tuesday, 1 December 2009

The Polycom VVX1500 D

The VVX1500 D is a business media phone for H.323 and SIP enviroments combinging one-touch video calling, integrated business applications, and advanced IP telephony in a flexible, furture-proof Unified Communications (UC) solution. With its unique touch screen interface, the VVX1500 D makes video call as simple as using a desktop phone. Its large display and ease of use make the VVX1500 D an I deal productivity tool for today's busy executives and professionals, wheter they are in office, retail, professional services, branch office or healthcare enviroments.